To quantifying the target value. related to a specific planning period, such as one, three or five years, and are then graphically illustrated in a chart as a target line. In order to really be able to use the analysis as a useful planning and control tool, it is important to use target values ​​that are as realistic as possible. To this end, expectations for the environment and industry development also need to be considered and incorporated into the analysis. Step 1 of the analysis: Forecasting actual values ​​Next, based on current figures, the expected development of actual values ​​is forecasting (extrapolating future values ​​from current year results.
Step 1 of Analysis: Naming Gaps Identify and analyze possible gaps by comparing planned and actual values. As noted above, a distinction is made here between operational gaps and strategic gaps. Step: Develop and implement measures to close gaps In the next step, ideas to close the gap must be developed and then whatsapp mobile number list implemented in the form of a concrete action plan. As a final task, such measure catalogs are structured in terms of content so that derived measures can be implemented with task packages, milestones and responsibilities. Interestingly, these steps do not appear in many scientific sources. This means that analysis is often reduced to purely analytical work. However, the decisive potential of this process emerges only through the following steps.
In which measures are initiated to fill the identified gaps. Critical evaluation of the gap analysis Based on these interpretations of the gap analysis process, a critical evaluation of the process is possible. The following overview shows the most important advantages and disadvantages. Advantages of analysis Measures of departure from goals Plans and basis for planning Identify goals by examining alternatives Widely used tool A starting point for strategic planning in many companies Disadvantages of analysis Serve as a very rough analytical model for optimal customer service For providers and telecom provider (ticket) customer service is high on the agenda for many companies. But what is the reality in Germany? Are telecom.